Refund, Returns & Cancellation Policy

1. The 90-day money-back guarantee

Every Audifort order placed through naturalearproducts.com is covered by a 90-day money-back guarantee. The 90 days are counted from the date your parcel is delivered, as recorded by the carrier, not from the date you placed the order. If you are not satisfied with the product for any reason inside that window, contact us and we will refund what you paid for the bottles.

The guarantee covers the product cost of the package you bought — the 2, 3 or 6 bottle option. It also covers the $9.99 shipping charge on a 2-bottle order if the whole order is returned. It does not cover the postage you pay to send bottles back to us; see section 4.

2. How to start a return

Do not post anything back before you have contacted us. Parcels that arrive without an RMA number cannot be matched to an order, and that delays or prevents the refund.

• Email info@naturalearproducts.com or call +1-775-555-2345 during business hours.
• Give us your order number, the name the order was placed under, and how many bottles you are sending back.
• We reply with an RMA (Return Merchandise Authorisation) number and the return address, normally within one business day.
• Write the RMA number clearly on the outside of the parcel and put a note with it inside.

An RMA number stays valid for 30 days from the day we issue it. If your 90-day window is close to ending, request the RMA before the window closes — the date of your request is the date we use, not the date the parcel reaches us.

3. Condition of returned goods

Opened bottles are accepted under the guarantee. So are part-used and completely empty ones. We would rather you gave the product a proper trial than returned a sealed package you never opened.

Please return the bottles themselves, including any you have finished, in a box or padded mailer that will survive the trip. Dropper bottles leak in transit, so tighten the caps and bag them before packing. We do not require the original outer carton, and we do not deduct anything for missing packaging or printed inserts.

4. Who pays return postage

You pay the postage when you return goods under the 90-day guarantee, and we recommend a tracked service. Until the parcel arrives at our Reno facility it remains your responsibility, and we cannot refund a return we never receive. Keep your tracking number until the refund appears.

We pay the postage when the fault is ours: a damaged parcel, a wrong item, a missing bottle or a short-shipped package. In those cases do not buy a label yourself. Contact us first and we will arrange the return or, more often, simply send a replacement.

5. How and when refunds are issued

Refunds go back to the card or payment method used for the original order. We cannot redirect a refund to a different card, to a bank transfer or to store credit, because the reversal has to follow the original transaction.

Once your returned parcel reaches us we inspect and process it within 3 business days and email you confirming the amount refunded. Your bank or card issuer then needs its own time to post the credit to your statement — usually 3 to 10 business days, occasionally a full billing cycle. If more than 14 business days pass after our confirmation email and you still cannot see the credit, send us that email and we will trace the payment with our processor.

6. Returning part of a multi-bottle package

The 3 and 6 bottle packages are priced as bundles, so the per-bottle price is lower than on the 2-bottle option. If you return only some of the bottles from a bundle, we refund the bottles you send back at the per-bottle rate you actually paid for that bundle, not at a single-bottle rate. The bottles you keep stay charged at the bundle rate.

If a partial return drops your order below the threshold for free US shipping, we do not claw back the shipping cost. Returning an entire 3 or 6 bottle package refunds the full amount you paid.

7. Damaged or incorrect items

Check your parcel when it arrives. If a bottle is broken or leaking, if a seal is missing, if the item is not what you ordered, or if the bottle count is wrong, email us within 7 days of delivery with your order number and photographs of the outer parcel, the packing slip and the affected bottles.

We will send a replacement at our cost or refund the affected items, whichever you prefer. Problems like these are handled outside the guarantee process and do not use up your 90-day window.

8. Cancelling an order before it ships

Orders are picked and packed quickly, so cancellation is only possible while an order is still unshipped. Email or call us as soon as you can and quote your order number; if the parcel has not yet been handed to the carrier we will cancel it and refund the full amount, shipping included, within 3 business days.

Once a tracking number has been generated the order is on its way and cannot be cancelled. You can still refuse the delivery, or accept it and return the bottles under the 90-day guarantee described above.

9. Situations we cannot refund

• Requests made more than 90 days after the delivery date recorded by the carrier.
• Returns sent without an RMA number that we cannot match to an order.
• Audifort bought from a marketplace listing, an auction site or any seller other than naturalearproducts.com. We can only refund orders we took payment for; other sellers set their own policies.
• Return parcels lost in transit where no proof of postage or tracking can be produced.
• Postage, insurance or customs charges you paid in order to send goods back to us.

Nothing in this section limits the statutory rights you have as a consumer under applicable law.

10. Contact us

Returns and refunds are handled by our own team in Reno. Write to Natural Ear Products Inc., 200 S Virginia St, Suite 800, Reno, NV 89501, USA, call +1-775-555-2345, or email info@naturalearproducts.com. Please quote your order number in your first message so we can find the order straight away.