Privacy Policy
Last updated 10 September 2026. This policy explains what Natural Ear Products Inc. collects, why, and what you can ask us to do about it.
Who is responsible for your data
Natural Ear Products Inc., 200 S Virginia St, Suite 800, Reno, NV 89501, USA, is the controller of the personal information collected through naturalearproducts.com. Reach us on +1-775-555-2345 or at info@naturalearproducts.com.
What we collect
Information you give us
- Order details — name, shipping address, email address and phone number, so we can pack, ship and confirm your order.
- Payment information — entered on our checkout page to authorise a single payment. Card numbers, expiry dates and security codes are not written to our database and are not stored in your browser.
- Correspondence — anything you send us by email or tell us on the phone, kept so we can pick up a conversation where it left off.
Information collected automatically
- Technical data — IP address, browser type, device type, referring page and the pages you view, used to keep the site working and to spot abuse.
- Local storage — your shopping cart is kept in your own browser storage so it survives a page refresh. It stays on your device and is cleared automatically once an order is placed.
Why we use it
- To take payment for, pack and deliver the order you placed.
- To send transactional messages: order confirmation, dispatch notice, tracking number, return and refund updates.
- To answer your questions and handle returns, refunds and guarantee claims.
- To meet legal, tax and accounting obligations that apply to a US retailer.
- To detect and prevent fraudulent orders and misuse of this website.
- Where you have opted in, to send occasional marketing email. You can leave that list at any time.
Who we share it with
We do not sell your personal information, and we do not rent or trade mailing lists. We share the minimum necessary with service providers who work on our behalf and are contractually bound to protect it: our payment processor, the couriers who deliver your parcel, our email delivery provider, and our accountants. We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.
How long we keep it
Order and transaction records are retained for seven years to satisfy US tax and accounting requirements. Support correspondence is kept for three years. Marketing consent records are kept for as long as you remain subscribed, and for two years afterwards as proof of the opt-out. Technical logs are rotated within twelve months.
Your choices and rights
You may ask us to confirm what personal information we hold about you, to provide a copy of it, to correct anything inaccurate, or to delete it where we are not required to keep it. You may object to marketing at any time, and unsubscribing is always one click. Residents of California and of other states with comparable privacy laws have these rights under statute; we extend the same handling to every customer regardless of location.
To make a request, email info@naturalearproducts.com with enough detail for us to locate your records. We respond within thirty days and will never charge you for a reasonable request or treat you differently for making one.
Security
This website is served over an encrypted connection. Access to order records is limited to staff who need it, protected by individual accounts and multi-factor authentication. No system is perfect, but we take the safeguarding of your details seriously and would tell you promptly if a breach affected you.
Children
This website and the products sold on it are intended for adults. We do not knowingly collect personal information from anyone under eighteen. If you believe a minor has provided us with information, contact us and we will delete it.
Changes to this policy
If this policy changes we update the date at the top of the page. Material changes affecting how we use existing customer data will be notified by email to the address on the order.