Talk to someone in Reno

Before you write in

Two things make everything faster: your order reference (it looks like NEP-260910-K4J7Q and sits at the top of your confirmation email) and the email address you used at checkout. With those two we can find your order in seconds.

Common reasons people get in touch

Where is my parcel?

Tracking is emailed the moment the shipping label is created. If nothing has arrived and it has been more than seven business days since dispatch, send us the order reference and we will chase the courier ourselves.

I would like to return an order

Email or call within 90 days of your purchase date. We will confirm the return address and log the return against your order. Once the bottles reach us — empty ones are fine — the product cost is refunded to your original payment method, usually within two business days. Shipping and handling charges are not refunded.

Is this suitable for me?

We can tell you exactly what is on the label and how it is taken. We cannot give medical advice, and we will not pretend otherwise. If you are pregnant or nursing, under eighteen, managing a diagnosed condition or taking prescription medication, please run the ingredient list past your doctor or pharmacist first.

I want to stop receiving emails

Use the unsubscribe link at the bottom of any message from us, or ask us directly and we will remove you the same day.

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